Privacy Policy

QB Help Hub values your privacy and we work towards protecting it very seriously. This privacy policy section has a detailed explanation of how we handle your information when you visit your site – from data collection to data protection. The following sections will help you understand every aspect of our privacy policy in great detail.

Information We Collect

We collect your personal information and usage data to improve our services in the following manner.

Personal information

We collect your personal information under the following two categories:

Contact information: we may collect your name, email address, phone number, and other contact details when you visit our site or reach us for support
Payment information: when you purchase our services, we may collect your payment information such as card details, billing addresses, and other financial data

Usage Data

We may also collect information on how you’re accessing and using our site. In this regard, we may collect the following information:

Your IP address
Browsers used
Pages you visit
Retention on different pages
Other diagnostic data

How We Use Your Information

Once we have your information, we may use it in the following manner:

To improve and maintain our services to the highest standard
To notify you regarding any changes to our services
To notify you for taking advantage of new interactive features introduced in our site
To provide bespoke customer support
To gather user analytics and valuable user information
To monitor the usage of our site
To promptly detect and resolve technical issues

Apart from this, we will also use your information for anything else you specifically give it to use for.

Sharing Your Information

We are fully committed to protecting your privacy. We do not sell or share your information to any third party without your prior concern. However, we may disclose your information in the following circumstances:

For improving our site:

We may share your information with trusted third-parties service providers who help us keep our site healthy. We make sure they use it only for the specific purpose for which it is disclosed.

For legal requirements:

We may disclose your information if we are under obligation by law or in response to a valid legal process, such as a court order or subpoena.

Security of Your Information

We take necessary measures to protect your personal information from unauthorized access in any possible manner. However, it is worth acknowledging that it is not possible to offer 100% guarantee of data security during e-transactions. Therefore, we can not guarantee its absolute security.

Your Data Protection Rights

Depending on your access location, you have the following rights over your personal information:

Access: To request copies of your personal data with us
Rectification: To request correction of any inaccurate information
Omission: To request for completely erasing the information under certain conditions
Restriction: To request that we restrict using your personal information under certain conditions
Objection: To object to our processing of your personal information under certain conditions
Portability: to request that we transfer your personal information to another organization, or directly to you, under certain conditions

If you have any queries regarding these rights, kindly get in touch with us at the email address provided below.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you regarding any changes to our privacy policy on this page. You are advised to periodically review this privacy policy for any changes. The changes to this privacy policy are effective from the time they are posted on this page.